FREQUENTLY ASKED QUESTIONS
ILS are the official logistics, on site handling contractor and the recommended freight forwarding contractor for the exhibition. You are free to use your own regular transport company although we can provide quotations for UK transport and international transport through our network of specialist exhibition freight forwarders. Please contact Simon for a quotation firstname.lastname@example.org.
This service enables exhibitors to send courier shipments into the ILS warehouse in the week prior to build-up. We then collate the packages into one shipment which is loaded into our own vehicles which we then take to the exhibition venue.
The Easy Life Service removes problems with couriers accessing the exhibition venue and will ease the pressure and congestion for the traffic at the show.
This is for exhibitors who arrange courier delivery direct to the exhibition venue. All deliveries on-site are received by ILS who sign for each delivery. We then distribute the packages to the stands of the exhibitors concerned. Please check that your courier will deliver to the exhibition venue.
ILS can provide delivery labels by email, but your goods must be addressed as follows:
Your Company Name
The Exhibition Name
Name of Exhibition Venue
City and postcode
No. of pieces (e.g 1 of 4, 2 of 4 etc)
Contact name and number
It is our policy not to leave any delivery on an unattended stand so, if your goods are not on your stand when you arrive, you should visit the ILS Service Desk. We will then organise delivery to your stand.
However, if instructed, we can deliver your goods to your stand if there is no one present to accept them, but we cannot accept any responsibility for goods left unattended.
Unfortunately we are unable to hire pallet trucks without an ILS trained operator as a pallet truck is a heavy piece of equipment which if used incorrectly, can cause an accident.
It is not possible to store goods of value at an exhibition, as all stores are deemed open due to the nature of the exhibition environment. Goods such as tools, ladders, pallet trucks etc are often put in the empty case storage, but they are not insured due to the open nature of these stores and the amount of unsupervised access to these stores
Accessible storage is available on some exhibitions, you will need to contact ILS to discuss the items you wish to place in accessible storage as it won’t be suitable for high value items.
This will depend on which day of the week goods arrive and the mode of transport used. Please enquire.
The return of empty cases is a huge task and can take many hours from the commencement of show breakdown to fully complete the job.
On shows with a large case storage requirement, there are also priority storage services. These guarantee that all boxes are returned on the first evening of breakdown.
ILS will have a Service Desk inside the exhibition hall and the ILS Service Desk is manned with ILS operational staff who can assist you with on-site logistics and storage.
ILS provides Pro Forma invoices in advance of the show for exhibitors who have pre-booked their service. All VAT invoice are prepared and sent after the event to ensure that any additional services booked on-site are included.
Yes, ILS has warehouses in the UK for all short and long-term storage requirements. ILS can store your event goods and transport them to other events in the UK and internationally. Please contact Sean for more information email@example.com.
Yes, we can via the ILS Courier Gateway service. The courier gateway is a ‘neutral web based platform’ that brings you a selection of couriers that can assist with the return of your courier shipments.
For more details talk to Sean Adriaanzen: 44 (0) 24 7633 7955