Frequently asked questions

About ILS

Where ILS is the official logistics contractor, it means we have been appointed to this role by the show organiser based on our expertise and experience.

You are free to use your regular transport company, although we can provide quotations for UK and international transport through our network of specialist exhibition freight forwarders.

To receive a quote, email lift@i-l-s.co.uk

In most cases, you can, but we will always advise you if we can’t act on your behalf.  

When transporting a stand and exhibits over distances, great or small, it’s essential to work with a specialist. Exhibition transport has many constraints and time issues. Venues are busy places. Transporters without event experience are often unaware that they have to queue to get into a venue. Some won’t, so deliveries are not made. Once inside, unloading services may be required. That’s something we also take care of.

ILS are specialists in Complex Event Logistics for the events industry. We have been doing this specialist work for the past 36 years.

We’re located just outside Coventry in the West Midlands, in the UK. It’s a central location providing fast access to the UK’s leading event venues.

On-Site Arrangements
We do not hire our equipment to exhibitors for safety and insurance reasons.
To book all your onsite services, please access the ILS portal, www.ils-logisticslive.co.uk, which has a dedicated page for each exhibition. Once you have entered the password-protected page, you can access the logistics information for the event, book your services online, and submit directly to the operations team.

ILS will have a Service Desk inside the exhibition hall and the ILS Service Desk is manned with ILS operational staff who can assist you with on-site logistics and storage.

Tool Storage: It’s not possible to store goods of value at an exhibition, due to the open nature of the event environment.  Goods such as tools, ladders, pallet trucks etc are often put in the empty case storage. Please be aware that they are not insured when stored this way.

Literature Storage: Accessible storage is available on some events. However, you will need to contact ILS to discuss the items you wish to store as it won’t be suitable for high value items.

Returning empty cases is a huge task and it can take many hours to fully complete the job. On some shows you may be able to book a priority storage service. It guarantees that all boxes belonging to users of the service will be returned on the first evening of breakdown.
Payment Details

Yes, ILS has an online payment function on the ILS portal. Once you have received a Pro Forma or final invoice, you can make payments online via www.ils-logisticslive.co.uk.

ILS provides Pro Forma invoices before the show for exhibitors who have pre-booked their service. All VAT invoices are prepared and sent after the event to ensure additional services booked on-site are included.

Products & Services

Advanced Warehouse enables exhibitors to send courier shipments into the ILS warehouse in the week prior to build-up.

We collate all packages into one shipment, load them into ILS vehicles and transport them to the exhibition venue.

The service solves the problem of hundreds of couriers trying to access an exhibition venue during a build period. Plus, it dramatically decreases traffic congestion on-site and helps reduce the carbon footprint of an event by eliminating many delivery journeys.

ILS has warehouses in the UK for short and long-term storage. We can store your event goods and transport them to other events in the UK and internationally.  For more information email lift@i-l-s.co.uk.

This service is for exhibitors who arrange courier delivery directly to the exhibition venue. ILS receive and sign for all on-site deliveries.

During the show, we distribute the packages to the stands of the exhibitors concerned. Please check that your courier will deliver to the exhibition venue.

ILS can arrange the transportation of your event stand, goods, machinery or equipment from within the UK.  Please contact Rachel in our transport team on lift@i-l-s.co.uk.

ILS can get your exhibits and displays to any show, anywhere in the world, via our unrivalled agency network. Click here for full details.

Shipping & Courier Arrangements

ILS can provide delivery labels by email, but your goods must be addressed as follows:

  • Your company name
  • The Exhibition Name
  • Hall Number
  • Stand Number
  • Name of Exhibition Venue
  • City and Postcode
  • of pieces (e.g. 1of 4, 2 of 4 etc)
  • Contact name and number
This will depend on which day of the week goods arrive and the mode of transport used. Please enquire by emailing our freight team on lift@i-l-s.co.uk.

It’s our policy never to leave a delivery on an unattended stand. If your goods are not there when you arrive, visit the ILS Service Desk, and we will arrange delivery. However, if instructed, we can deliver goods to a stand when no one is present to accept them, but we cannot accept any responsibility for goods left unattended.